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Front Line Manager
The Front Line Manager is responsible for creating and maintaining a positive learning and coaching environment, where all employees are valued and treated with respect and dignity. The Front Line Manager will conduct themselves in a professional manner with integrity and honesty while managing the daily operations of the restaurant, including the selection, development, and performance management of employees. The Front Line Manager will inspire the staff to high levels of service and hospitality towards our employees and customers by creating and maintaining an accurate, fun, caring, courteous, and respectful environment. The ultimate goal is for all customers to leave the restaurant happy.
For this position, candidate would ideally have a high school diploma and 3 years’ restaurant experience or equivalent combination of education and experience. Some college and 4 years’ restaurant experience is preferred. A Front Line Manager would require the ability to work well under times of intense pressure. The ability to work well with others and take direction are also important. Exemplary teamwork, communication, organizational and multitasking skills are a must for this position, as well as strong supervisory, customer service and human relations skills.
Job responsibilities include (but are not limited to):
- Carry out all instructions/direction from the General Manager (GM) and assume GM role during their absence
- Oversee, train, develop, and manage all Assistant Front Line Managers, Supervisors, and employees
- Oversee and manage all front line and dining room operations
- Provide direction to employees regarding operational and procedural issues
- Maintain an accurate and up-to-date plan of restaurant staffing needs
- Prepare schedules and ensure that the restaurant is staffed for all shifts
- Interview candidates, hire, supervise, coach, develop, mentor and terminate employees when necessary
- Conduct orientation, explain the company philosophy and oversee the training of new employees
- Develop employees by providing ongoing feedback, establishing performance expectations
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen/dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high quality of food preparation and service
- Maintain restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Ensure that all areas of the restaurant including restrooms, parking lots, dock areas, and dining rooms are kept clean
- Maintain ServSafe certification and uphold all ServSafe guidelines
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into returning guests
- Ensure that proper security procedures are in place to protect employees, guests and company assets
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Complete accident reports promptly in the event that a guest or employee is injured
- Perform other duties as assigned
Front Line Supervisor
The Front Line Supervisor is responsible for creating and maintaining a positive learning and coaching environment, where all employees are valued and treated with respect and dignity. The Front Line Supervisor is also responsible for supervising, coordinating, and contributing to the activities of the Front Line team members engaged in taking orders, assembling orders, bussing tables and running the cash register in the restaurants. The Supervisor will inspire the front line staff to high levels of service and hospitality towards our employees and customers.
For this position, candidate would ideally have a high school diploma or equivalent combination of education and experience, with 2 years of restaurant experience preferred. A Front Line Supervisor would require the ability to work well under times of intense pressure. Excellent time management skills and menu knowledge are also important. Exemplary communication, decision making, judgment, organizational and multitasking skills are a must for this position, as well as strong supervisory, mentoring and human relations skills.
Job responsibilities include (but are not limited to):
- Train Front Line workers in task performance
- Supervise personnel engaged in taking orders, assembling orders, bussing tables, and running the register
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
- Oversee and adhere to company quality food standards
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Ensure team follows organizational policies and regulations
- Assist team in taking and assembling orders for customers as necessary
- Plan and assign daily work to team members
- Communicate with Kitchen Supervisor and team members about customer traffic and orders to ensure the right amount of food is being prepared in a timely manner
- Address customer complaints and compliments regarding their order, food quality or customer service
- Manage team schedules and shifts
- Maintain time and payroll records
- Employ, train, and discharge team members
- Ensure the restaurant is maintained, cleaned and organized
- Perform other duties as assigned
Assistant Front Line Manager
The Assistant Front Line Manager is responsible for creating and maintaining a positive learning and coaching environment, where all employees are valued and treated with respect and dignity. The Assistant Front Line Manager will conduct themselves in a professional manner with integrity and honesty while managing the daily operations of the restaurant, including the selection, development, and performance management of employees. The Assistant Front Line Manager will inspire the staff to high levels of service and hospitality towards our employees and customers by creating and maintaining an accurate, fun, caring, courteous, and respectful environment. The ultimate goal is for all customers to leave the restaurant happy.
The ideal candidate will have the ability to work well under times of intense pressure and communicate effectively with employees at all levels of the organization with a High School diploma and 2 years restaurant experience. Some college and supervisory experience highly desirable, but not required. Exemplary teamwork, communication, organizational and multitasking skills are a must for this position.
Job responsibilities include (but are not limited to):
- Carry out all instructions/direction from the Front Line Manager and General Manager (GM) and assume GM role during the absence of the GM and Front Line Manager
- Able to assume role of any Front Line position including, but not limited to, supervisor, order taker, production and cashier
- Oversee, train, develop, and manage all Supervisors, and employees
- Oversee and manage all front line and dining room operations
- Provide direction to employees regarding operational and procedural issues
- Ensure that the restaurant is staffed for all shifts
- Supervise, coach, develop, mentor and discipline employees when necessary
- Make recommendations for disciplinary action for approval to make employment decisions
- Train new Front Line employees as necessary
- Develop employees by providing ongoing feedback, establishing performance expectations
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen/dining areas
- Assist in ensuring compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high quality of food preparation and service
- Maintain restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Ensure that all areas of the restaurant including restrooms, parking lots, dock areas, and dining rooms are kept clean
- Maintain ServSafe certification and uphold all ServSafe guidelines
- Investigate and resolve complaints concerning food quality and service
- Ensure that proper security procedures are in place to protect employees, guests and company assets
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Complete accident reports promptly in the event that a guest or employee is injured
- Performs other duties as assigned
Front Line Production
The Front Line Production position centers around the most important aspects of our brand, the food. Those who fill this role are responsible for the production and service of all menu items in an efficient and hospitable manner. This position upholds a high standard of both food quality and exceptional customer service.
The ideal candidate for a Front Line Production position would have a high school diploma or equivalent combination of education and experience. Prior restaurant experience is preferred. The ability to work well with others, take direction and work well under times of intense pressure are important. We're also looking for someone with excellent customer service and hospitality skills, along with exceptional math skills to calculate proper weights and portions of menu items. The ability to safely handle kitchen equipment, knives and scales, as well as availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are all a must for this type of position. This person would need to exhibit accuracy and speed in executing assigned tasks, doing so with an aptitude for quality. The Front Line Production position must answer, report, and follow all supervisor instructions and directions.
Job responsibilities include (but are not limited to):
- Set up and stock work stations
- Run temperature and quality checks on all food items
- Check equipment for proper settings, functionality, and temperatures
- Ensure that all opening, mid-day and closing duties are completed
- Production and execution of all stations including sandwich, ribs, hot and cold sides, French fries, and expo
- Execute proper weights, portions, presentations, and quality oversight of all menu items
- Follow all recipe and production procedures
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Comply with all sanitation regulations and food safety standards
- Proper processing of food items to be used for other menu items such as leftover rib meat for beans
- Maintaining a clean and organized work station
- Communicate with front line and kitchen personnel about customer traffic and orders to ensure the right amount of food is being prepared in a timely fashion
- Must pass ServSafe test
- Perform other duties as assigned
Front Line Cashier
The Front Line Cashier is integral for the position's customer-facing responsibilities. In this position, you are the face of the brand, as you likely have the most interaction with each customer. The Front Line Cashier is responsible for creating a positive, meaningful customer experience while carrying out duties such as ringing up customers at the cash register, accepting payment via credit/debit card or cash and returning change as necessary.
An ideal candidate for this position would have a high school diploma or equivalent combination of education and experience. Experience operating a restaurant cash register is preferred, and the ability to serve and pour alcohol is also a plus. The ability to work well with others, take direction and work well under times of intense pressure are important. Availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are all a must for this position. Our Front Line Cashiers are expected to have excellent customer service, hospitality skills and menu knowledge, as well as exceptional math skills to calculate proper change. Front Line Cashiers must answer, report, and follow all supervisory instructions and directions.
Job responsibilities include (but are not limited to):
- Repeat customer orders at the counter
- Receive payments and present change to customers as necessary
- Ensure accuracy of collection and disbursement of money to customers
- Issue receipts to customers and obtain signatures as necessary
- Organize receipts to separate tipped versus non-tipped receipts
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Provide high level of customer service and hospitality
- Manage the register, including all credit card/cash operations, responsible for any overage/shortage of register
- Dispense beverage cups and/or alcoholic beverages when ordered
- Ensure that to-go orders have all necessary condiments
- Maintain a clean and organized work station
- Maintain adequate stock of all retail products, cups, sauce, paper goods, sodas, bottle water, and beer
- Must pass ServSafe test
- Perform other duties as assigned
Front Line Order Taker
As a face for our restaurant and brand, our Front Line Order Takers are important for creating and maintaining positive customer interactions. The Front Line Order Taker is responsible for assisting customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner. This role effectively keeps the flow of the restaurant moving smoothly by maintaining clear communication and teamwork.
For this position, candidate would ideally have a high school diploma or equivalent combination of education and experience. Experience operating a restaurant cash register is preferred. Front Line Order Takers must have excellent menu knowledge of all items along with exceptional customer service and hospitality skills. The ability to work well with others, take direction and work well under times of intense pressure are also important. Availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are all a must for this type of position. Front Line Order Takers must answer, report, and follow all supervisor instructions and directions.
Job responsibilities include (but are not limited to):
- Assist customers with menu selection and answer all questions in a respectful and patient manner
- Repeat customer orders for accuracy before entering them into the Point of Sale System
- Ensure all food call items are delivered in a clear and professional manner
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Pace the number of orders to allow adequate time for assembling quality food products
- Communicate with the dining room to make sure there are an adequate amount of tables and seats for customers who have placed orders. Adjust order taking speed accordingly
- During off peak times, call and help expedite call-in and carry-out orders
- Ensure that all opening, mid-day and closing duties are completed
- Maintain a clean and organized work station
- Must pass ServSafe test
- Perform other duties as assigned
Smokehouse Production
The Smokehouse Production worker is responsible for production, processing, and quality control of all major proteins including, but not limited to: beef, pork, ribs, sausage, and chicken. In doing so, this position is crucial for maintaining the high quality of our food that our customers have come to expect and that has made us well known all across the nation.
The ideal candidate for a Smokehouse Production position would have a high school diploma or equivalent combination of education and experience, and experience in a restaurant kitchen or food production facility is preferred. Ability to work well with others and take direction, while being available to work a variety of shifts including mornings, evenings and weekends is also necessary. Excellent customer service and hospitality skills, exceptional math skills to calculate food pars and production numbers, and the ability to work well under times of intense pressure are musts for this type of position. Candidates will be expected to exhibit accuracy in executing assigned tasks, while also demonstrating exemplary communication, organizational and multitasking skills.
Job responsibilities include (but are not limited to):
- Demonstrate and master the skills to properly cook all food items within established time standards
- Follow all standardized recipes
- Follow all company and Kansas Health Department food safety standards and practices
- Maintain a safe, secure, and healthy work environment by cleaning work stations, equipment, and utensils
- Ability to analyze, calculate, and write productions levels and pars
- Check smokers for proper settings, functionality, and temperatures
- Keep equipment operating in top shape by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and informing management of needed repairs
- Master and execute all opening, mid-day, and closing duties
- Exceed quality standards and provide superior food products and services
- Remove garbage and recycling
- Perform other duties as assigned
- Maintain ServSafe Certification
Kitchen Production
Our Kitchen Production positions serve an integral role in helping our restaurants run smoothly and efficiently. Kitchen Production staff members are responsible for preparing food production during their shift and assembling final product, while maintaining kitchen work areas and restaurant equipment and utensils in clean and orderly condition. In doing so, this role helps our team to work together seamlessly to create the best possible experience and deliver food of the highest possible quality for our customers.
For this position, we are looking for someone who has some experience working in a commercial kitchen. The ability to work well with others, take direction and work well under times of intense pressure are also important. This position requires the ability to read and comprehend labels on chemicals and to operate kitchen equipment safely (including slicer, fryer, knives, etc.). The availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are also a must for this type of position.
Job responsibilities include (but are not limited to):
- Provide food items at proper quality and temperature to front line for completion
- Prepare and cook meats, sauces, vegetables, and other foods
- Prepare fried foods utilizing the fry station
- Filter and change fryer oil as needed
- Operate meat slicer to provide necessary proteins to front line
- Expedite food items to kitchen line for orders as taken
- Maintain proper rotation of food product for quality and freshness
- Check temperature of food products frequently to meet health code standards
- Complete daily prep checklist in a timely manner
- Cook or otherwise prepare food according to recipe
- Portion cooked foods, or give instructions to workers as to size of portions
- Maintain verbal communication with front line on orders currently in que
- Check and maintain pass-thru food warmer with adequate product for current business demands
- Transfer supplies and equipment between storage and work areas by hand
- Load or unload trucks picking up or delivering supplies and food
- Sweep and mop floors
- Wash worktables, walls, refrigerators, and meat blocks
- Segregate and remove trash and garbage and place it in designated containers
- Perform other duties as assigned
- Must pass ServSafe exam
Bus Person
The Bus Person has a significant role in enhancing the customer experience in our restaurants. While the bus person is responsible for bussing tables in the restaurant, keeping the dining room and restrooms areas clean and well stocked, and assisting with servicing customers as necessary, they will also interact with customers while they are dining and waiting in line. As one of the faces for our brand, it's important that those who fill this role take pride in getting their work done in a timely and efficient manner, while also contributing to the positive atmosphere and experience we seek to provide every customer.
No experience or education is required for this position, however, previous experience working in a restaurant is preferred. The ability to work well with others, take direction and work well under times of intense pressure are important. Availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are also a must for this type of position. Finally, a Bus Person must exhibit excellent customer service skills among customers throughout the duration of a shift, especially when interacting with them while working the dining room.
Job responsibilities include (but are not limited to):
- Perform opening, mid-day, and closing duties as required
- Clear all dirty dishes, napkins, and leftover food items from table after patrons have finished their meal
- Fill and clean all sauce bottles as needed, insuring labels are not worn or peeling
- Sweep/vacuum floors as needed throughout entire shift
- Maintain soda station, cleaning all spills and overflows, and stocking all necessary items
- Polishing and maintaining stock of silverware
- Assist customers with booster seats and hi-chairs, answer questions and give directions to restrooms
- Clean and sanitize tables, table caddies, and floor as necessary
- Stock assigned stations with all necessary condiments and paper products
- Brew and replenish tea and coffee stations
- Empty trash stations as needed, recovering thrown away silverware, plastic plate, and trays from trash
- Change sanitizer buckets and bus towels as needed
- Must pass ServSafe Exam
- Performs other duties as assigned
Dishwasher
Every role here at Joe's Kansas City Bar-B-Que is important to our purpose of delivering the best quality experience and food product to each and every customer that comes through our doors. This is especially true of our Dishwashers, who are responsible for washing and removing deposits from eating utensils, serving dishes and cookware. In helping the team to maintain the cleanliness of all necessary dishes and utensils, our Dishwashers help keep the whole team on track and operating efficiently.
For this position, we are looking for someone who has some experience working in a commercial kitchen. The ability to work well with others, take direction and work well under times of intense pressure are also important. The ability to read and comprehend labels on chemicals, availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are also a must for this type of position.
Job responsibilities include (but are not limited to):
- Sort and rinse dirty dishes, glass, tableware and other cooking utensils and place them in racks to send through dish machine
- Sort and stack clean dishes
- Carry clean dishes to cook’s line and other proper storage areas
- Rewash soiled dishes before delivering
- Change dishwater in dish machine every hour
- Wash pots, pans and trays by hand
- Remove trash and garbage to dumpster
- Set up or break down dishwashing area
- Clean and roll/unroll mats
- Fill/empty soak tubs with cleaning/sanitizing solutions
- Sweep/mop floors
- Assemble/disassemble dish machine
- Sweep up trash around exterior of restaurant and garbage dumpster
- Conduct general restaurant and restroom cleaning as directed
- Wipe up any spills to ensure kitchen floors remain dry
- Notify manager any time dish machine wash or rinse cycle falls below safety standard temperatures
- Do not touch dirty dishes before touching clean dishes without washing hands first
- Perform other duties as assigned
- ServSafe Certification required
