The Best Barbecue in Kansas City, the Barbecue Capital of the World

Front Line Manager Job Posting

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The Front Line Manager is responsible for creating and maintaining a positive learning and coaching environment, where all employees are valued and treated with respect and dignity. The Front Line Manager will conduct themselves in a professional manner with integrity and honesty while managing the daily operations of the restaurant, including the selection, development, and performance management of employees. The Front Line Manager will inspire the staff to high levels of service and hospitality towards our employees and customers by creating and maintaining an accurate, fun, caring, courteous, and respectful environment. The ultimate goal is for all customers to leave the restaurant happy.

For this position, candidate would ideally have a high school diploma and 3 years’ restaurant experience or equivalent combination of education and experience. Some college and 4 years’ restaurant experience is preferred. A Front Line Manager would require the ability to work well under times of intense pressure. The ability to work well with others and take direction are also important. Exemplary teamwork, communication, organizational and multitasking skills are a must for this position, as well as strong supervisory, customer service and human relations skills. 

Job responsibilities include (but are not limited to):
  • Carry out all instructions/direction from the General Manager (GM) and assume GM role during their absence
  • Oversee, train, develop, and manage all Assistant Front Line Managers, Supervisors, and employees
  • Oversee and manage all front line and dining room operations
  • Provide direction to employees regarding operational and procedural issues
  • Maintain an accurate and up-to-date plan of restaurant staffing needs
  • Prepare schedules and ensure that the restaurant is staffed for all shifts
  • Interview candidates, hire, supervise, coach, develop, mentor and terminate employees when necessary
  • Conduct orientation, explain the company philosophy and oversee the training of new employees
  • Develop employees by providing ongoing feedback, establishing performance expectations
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen/dining areas
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
  • Responsible for ensuring consistent high quality of food preparation and service
  • Maintain restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
  • Ensure that all areas of the restaurant including restrooms, parking lots, dock areas, and dining rooms are kept clean
  • Maintain ServSafe certification and uphold all ServSafe guidelines
  • Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into returning guests
  • Ensure that proper security procedures are in place to protect employees, guests and company assets
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents
  • Complete accident reports promptly in the event that a guest or employee is injured
  • Perform other duties as assigned
If you're interested in applying for our Front Line Manager position, fill out our online application.