Front Line Order Taker Job Posting
As a face for our restaurant and brand, our Front Line Order Takers are important for creating and maintaining positive customer interactions. The Front Line Order Taker is responsible for assisting customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner. This role effectively keeps the flow of the restaurant moving smoothly by maintaining clear communication and teamwork.
For this position, candidate would ideally have a high school diploma or equivalent combination of education and experience. Experience operating a restaurant cash register is preferred. Front Line Order Takers must have excellent menu knowledge of all items along with exceptional customer service and hospitality skills. The ability to work well with others, take direction and work well under times of intense pressure are also important. Availability to work a variety of shifts including mornings, evenings and weekends, and strong communication, organizational and multitasking skills are all a must for this type of position. Front Line Order Takers must answer, report, and follow all supervisor instructions and directions.
Job responsibilities include (but are not limited to):
- Assist customers with menu selection and answer all questions in a respectful and patient manner
- Repeat customer orders for accuracy before entering them into the Point of Sale System
- Ensure all food call items are delivered in a clear and professional manner
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Pace the number of orders to allow adequate time for assembling quality food products
- Communicate with the dining room to make sure there are an adequate amount of tables and seats for customers who have placed orders. Adjust order taking speed accordingly
- During off peak times, call and help expedite call-in and carry-out orders
- Ensure that all opening, mid-day and closing duties are completed
- Maintain a clean and organized work station
- Must pass ServSafe test
- Perform other duties as assigned