The Best Barbecue in Kansas City, the Barbecue Capital of the World

Front Line Supervisor Job Posting

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The Front Line Supervisor is responsible for creating and maintaining a positive learning and coaching environment, where all employees are valued and treated with respect and dignity. The Front Line Supervisor is also responsible for supervising, coordinating, and contributing to the activities of the Front Line team members engaged in taking orders, assembling orders, bussing tables and running the cash register in the restaurants. The Supervisor will inspire the front line staff to high levels of service and hospitality towards our employees and customers.

For this position, candidate would ideally have a high school diploma or equivalent combination of education and experience, with 2 years of restaurant experience preferred.  A Front Line Supervisor would require the ability to work well under times of intense pressure. Excellent time management skills and menu knowledge are also important. Exemplary communication, decision making, judgment, organizational and multitasking skills are a must for this position, as well as strong supervisory, mentoring and human relations skills.  

Job responsibilities include (but are not limited to):
  • Train Front Line workers in task performance
  • Supervise personnel engaged in taking orders, assembling orders, bussing tables, and running the register
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Oversee and adhere to company quality food standards
  • Ensure that food comes out simultaneously, in high quality, and in a timely fashion
  • Ensure team follows organizational policies and regulations
  • Assist team in taking and assembling orders for customers as necessary
  • Plan and assign daily work to team members
  • Communicate with Kitchen Supervisor and team members about customer traffic and orders to ensure the right amount of food is being prepared in a timely manner
  • Address customer complaints and compliments regarding their order, food quality or customer service
  • Manage team schedules and shifts
  • Maintain time and payroll records
  • Employ, train, and discharge team members
  • Ensure the restaurant is maintained, cleaned and organized
  • Perform other duties as assigned
If you're interested in applying for our Front Line Supervisor position, fill out our online application.